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9 alternatives to Zendesk

Zendesk is a Ticketing product. The community recommends 9 alternatives: 9 open source, 9 self-hostable and 9 free to use. They are ranked by community votes, ratings and favorites, with the key differences from Zendesk highlighted.

Last updated:

Z

About Zendesk

Customer service platform with ticketing, live chat, help center and AI agents.

Closed source
Not self-hostable
Subscription
Web
iOS
Android
View detailsVisit website

Quick picks

Chatwoot logo

Best open-source pick

Chatwoot

Open source, MIT license

Chatwoot logo

Best self-hosted pick

Chatwoot

Run it on your own server

Chatwoot logo

Best free pick

Chatwoot

Free to use

All alternatives

  1. 0
    1.

    Chatwoot

    Communication

    Customer communication platform (alternative to Intercom & Zendesk).

    Open source · MIT
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  2. 0
    2.

    Frappe Helpdesk

    Ticketing

    Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.

    Open source · AGPL-3.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  3. 0
    3.

    FreeScout

    Ticketing

    Email-based customer support application, help desk and shared mailbox (alternative to Zendesk and Help Scout).

    Open source · AGPL-3.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  4. 0
    4.

    ITFlow

    Ticketing

    Client IT documentation, ticketing, invoicing and accounting for MSPs (Managed Service Providers).

    Open source · GPL-3.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  5. 0
    5.

    OTOBO

    Ticketing

    Flexible web-based ticketing system used for customer service, help desk, IT service management.

    Open source · GPL-3.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  6. 0
    6.

    Peppermint

    Miscellaneous

    An open source issue management & help desk solution. A zendesk & jira alternative

    Open source · AGPL-3.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  7. 0
    7.

    Request Tracker

    Ticketing

    An enterprise-grade issue tracking system.

    Open source · GPL-2.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  8. 0
    8.

    UVDesk

    Software Development

    UVDesk community is a service oriented, event driven extensible opensource helpdesk system that can be used by your organization to provide efficient support to your clients effortlessly whichever way you imagine.

    Open source · MIT
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite
  9. 0
    9.

    Zammad

    Ticketing

    Easy to use but powerful open-source support and ticketing system.

    Open source · AGPL-3.0
    Self-hostable

    Compared with Zendesk

    • + Open source (Zendesk is not)
    • + Self-hostable (Zendesk is not)
    • + Free to use (Zendesk is paid)
    DetailsWebsite

Zendesk vs. alternatives

ServiceOpen sourceSelf-hostedLicensePricingPlatformsRatingVotes
Zendesk
Current
NoNoproprietarySubscriptionWeb / iOS / Android——
ChatwootYesYesMIT———0
Frappe HelpdeskYesYesAGPL-3.0———0
FreeScoutYesYesAGPL-3.0———0
ITFlowYesYesGPL-3.0———0
OTOBOYesYesGPL-3.0———0
PeppermintYesYesAGPL-3.0———0
Request TrackerYesYesGPL-2.0———0
UVDeskYesYesMIT———0
ZammadYesYesAGPL-3.0———0

FAQ

What is the best alternative to Zendesk?

Community-recommended alternatives to Zendesk include Chatwoot, Frappe Helpdesk, FreeScout, ITFlow, OTOBO, and Peppermint. Compare open source, self-hosting, pricing and platforms to choose.

Is there a free alternative to Zendesk?

Yes. Chatwoot, Frappe Helpdesk, FreeScout, ITFlow, OTOBO, and Peppermint can be used for free; the open-source, self-hostable ones can be run on your own server at no cost.

Is there an open-source alternative to Zendesk?

Yes. Open-source alternatives include Chatwoot, Frappe Helpdesk, FreeScout, ITFlow, OTOBO, and Peppermint.

Can I self-host an alternative to Zendesk?

Yes. Chatwoot, Frappe Helpdesk, FreeScout, ITFlow, OTOBO, and Peppermint can run on your own server, so you keep control of your data.

Other Ticketing services

Services in the same category that haven't been suggested as Zendesk alternatives yet. If one fits, add it as an alternative.

  • D
    Deskpro

    On-Premise help desk software that includes email, chat, voice & help centre publishing. Full visible source code and API.

    Self-hostable
  • FH
    Full Help

    Simple, easy to use help desk & knowledge base software. Custom branding, custom themes, restful API, communication channels, multi-company support, multi-language support, and much more! At least 1 new release per month.

    Self-hostable
  • J
    JIRA

    Professional and extensible issue tracker.

    Self-hostable
  • JH
    Jitbit Helpdesk

    Help desk software - simple but powerful.

    Self-hostable
  • S
    SupportPal

    Powerful help desk software - easy, fast and intuitive.

    Self-hostable
  • Bugsink logo
    Bugsink

    Real-time error tracking for your applications with all the details in one place. Easy setup with clear instructions included.

    Self-hostable

Know another Zendesk alternative?

Once added, the community can vote and the best suggestions rise to the top.